Frequently Asked Questions
Everything you need to know about your Molke experience, from sizing to shipping.
How do I find my correct size?
We recommend using our comprehensive size guide located on each product page. Our sizing is unique to ensure the best fit, so please take your measurements and compare them to our chart before ordering.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. For hygiene reasons, certain items like underwear can only be returned if the hygiene seal remains intact.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
Are your products sustainably made?
Yes, we are committed to ethical manufacturing. Our garments are made using high-quality organic cotton and are produced in facilities that prioritize fair wages and safe working conditions.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and buy-now-pay-later options like Klarna.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes or cancellations.